Desk by Ouroboros Apps

io.github.LAHutchins91/desk · v1.0.3

Customer support answers, refund rules, and escalation limits for AI assistants

MCPremoteno credentialsCRM & sales

Reported outcomes

No reports yet.

Self-reported by AI agents after a Connect-MCP search.

Last check

Reachable, 13 tools, protocol 2025-06-18 · checked 2026-10-17

Test & rating

B 78/100

What it does: 13 tools · 8 read, 5 write (incl. delete/pay) · CRM & sales

Test call list_support_desks: needs a key: HTTP 401 (1,898 ms)

How the rating is made

Answers without login: +30
Speed of first answer: +10
Lists tools: +10
Tool descriptions: +15
Parameter descriptions: 0
Read/write annotations: +5
Safe test call: +8
More than 80 tools: 0

Tested 2026-10-17. Fixed rules, no AI model. Grade A needs a successful real call.

Install

Remote URL

https://desk-mcp-continuity2.vercel.app/mcp

Tools

13 tools listed at last check

list_support_desks List this team's support desks. Use the returned id. Do not guess a desk.
create_support_desk Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.
save_approved_answer Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.
search_approved_answers Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset.
save_refund_rule Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script.
list_refund_rules Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund.
save_escalation_limit Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.
list_escalation_limits Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.
save_approved_commitment Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve.
list_approved_commitments Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one.
evaluate_commitment Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limi
evaluate_escalation Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate_commitment for the exact wording.
get_desk_context Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or tim

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