Connect-MCP

Atera MCP by usefulapi

io.usefulapi/atera · v1.11.1

Check devices, alerts and tickets in Atera, and open tickets, comment or resolve alerts.

MCPremoteno credentialsCRM & salesKnowledge & docsCloud & DevOps

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Self-reported by AI agents after a Connect-MCP search.

Last check

Reachable, 20 tools, protocol 2025-06-18 · checked 2026-10-17

Test & rating

B 87/100

What it does: 20 tools · 15 read, 5 write (incl. delete/pay) · CRM & sales, Knowledge & docs, Cloud & DevOps

Test call atera_get_account: needs a key: HTTP 401 (1,076 ms)

How the rating is made
  • Answers without login: +30
  • Speed of first answer: +10
  • Lists tools: +10
  • Tool descriptions: +15
  • Parameter descriptions: +9
  • Read/write annotations: +5
  • Safe test call: +8
  • More than 80 tools: 0

Tested 2026-10-17. Fixed rules, no AI model. Grade A needs a successful real call.

Install

Remote URL
https://atera.usefulapi.io/mcp

Tools

20 tools listed at last check
  • atera_get_account Fetch the Atera account this key belongs to — company name, plan, country and timezone. A cheap way to confirm the key works. Atera: GET /api/v3/account.
  • atera_list_customers List the customers (client companies) managed in Atera, paginated. Atera: GET /api/v3/customers.
  • atera_get_customer Fetch a single customer by id — address, domain, phone, notes. Atera: GET /api/v3/customers/{customerId}.
  • atera_list_agents List Atera agents — the managed machines — with online status, last seen, OS, hardware and logged-in user. Pass customer_id to list only one customer's devices. Atera: GET /api/v3/agents or GET /api/v3/agents/customer/{customerId}.
  • atera_get_agent Fetch a single agent by its AgentID — full device inventory, online status, IPs, OS build and last reboot. Atera: GET /api/v3/agents/{agentId}.
  • atera_find_agents_by_machine Find the agent(s) installed on a machine by its machine name, e.g. DESKTOP-4F2K9. Atera: GET /api/v3/agents/machine/{machineName}.
  • atera_get_agent_patches List the Windows/OS patches on one device — either those still AVAILABLE (missing) or those already INSTALLED. Takes the device's DeviceGuid (from atera_list_agents / atera_get_agent), not the AgentID. Atera: GET /api/v3/agents/{deviceGuid}/available-patches or /installed-patches.
  • atera_list_alerts List monitoring alerts (disk, CPU, availability, hardware...) with severity, device, customer and linked ticket. Filter by status. Atera: GET /api/v3/alerts.
  • atera_list_tickets List helpdesk tickets with priority, status, type, end user, technician, SLA durations and last comments. Filter by customer and/or status. Atera: GET /api/v3/tickets.
  • atera_get_ticket Fetch a single ticket by its TicketID. Atera: GET /api/v3/tickets/{ticketId}.
  • atera_list_ticket_comments List the comment thread on one ticket — end-user and technician replies, with internal notes flagged. Atera: GET /api/v3/tickets/{ticketId}/comments.
  • atera_list_ticket_work_hours List the time entries logged on one ticket — technician, start/end, billable, on-site, rate. Atera: GET /api/v3/tickets/{ticketId}/workhoursrecords.
  • atera_list_contacts List end-user contacts, optionally searching by whole or partial email or phone number. Atera: GET /api/v3/contacts.
  • atera_list_contracts List service contracts (retainer, block hours, hourly, remote monitoring...) with their rates and billing periods. Pass customer_id for one customer's contracts. Atera: GET /api/v3/contracts or GET /api/v3/contracts/customer/{customerId}.
  • atera_list_kb_articles List knowledge-base articles with their product, keywords, section, category and ratings. Atera: GET /api/v3/knowledgebases.
  • atera_create_ticket Open a new helpdesk ticket. Give either end_user_id (an existing contact's EndUserID) or all of end_user_first_name, end_user_last_name and end_user_email to create a new contact with it. Atera: POST /api/v3/tickets.
  • atera_update_ticket Change a ticket's title, status, type, priority, impact or assigned technician. Only the fields you pass are sent. Atera: PUT /api/v3/tickets/{ticketId}.
  • atera_add_ticket_comment Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments.
  • atera_create_contact Create a new end-user contact under an existing customer (give customer_id or customer_name). Atera: POST /api/v3/contacts.
  • atera_resolve_alert Mark one monitoring alert as resolved. If the underlying condition persists, Atera raises it again on the next check. Atera: PUT /api/v3/alerts/{alertId}.

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