Connect-MCP

Deskpro MCP by usefulapi

io.usefulapi/deskpro · v1.11.1

Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies.

MCPremoteno credentialsEmailMessagingNews

Reported outcomes

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Self-reported by AI agents after a Connect-MCP search.

Last check

Reachable, 20 tools, protocol 2025-06-18 · checked 2026-10-17

Test & rating

B 88/100

What it does: 20 tools · 16 read, 4 write (incl. delete/pay) · Email, Messaging

Test call deskpro_get_me: needs a key: HTTP 401 (1,005 ms)

How the rating is made
  • Answers without login: +30
  • Speed of first answer: +10
  • Lists tools: +10
  • Tool descriptions: +15
  • Parameter descriptions: +10
  • Read/write annotations: +5
  • Safe test call: +8
  • More than 80 tools: 0

Tested 2026-10-17. Fixed rules, no AI model. Grade A needs a successful real call.

Install

Remote URL
https://deskpro.usefulapi.io/mcp

Tools

20 tools listed at last check
  • deskpro_get_me Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me.
  • deskpro_list_tickets List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets.
  • deskpro_get_ticket Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}.
  • deskpro_list_ticket_messages List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages.
  • deskpro_list_people List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people.
  • deskpro_get_person Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}.
  • deskpro_list_person_tickets List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets.
  • deskpro_list_organizations List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations.
  • deskpro_get_organization Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}.
  • deskpro_list_organization_tickets List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets.
  • deskpro_list_articles List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles.
  • deskpro_get_article Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}.
  • deskpro_list_departments List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments.
  • deskpro_list_agents List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents.
  • deskpro_list_ticket_statuses List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses.
  • deskpro_search Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search.
  • deskpro_create_ticket Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets.
  • deskpro_update_ticket Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}.
  • deskpro_add_ticket_message Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages.
  • deskpro_create_organization Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations.

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