Connect-MCP

HelpCrunch MCP by usefulapi

io.usefulapi/helpcrunch · v1.11.1

Manage HelpCrunch chats, customers, agents and knowledge-base articles.

MCPremoteno credentialsMessagingCRM & salesE-commerce

Reported outcomes

No reports yet.

Self-reported by AI agents after a Connect-MCP search.

Last check

Reachable, 12 tools, protocol 2025-06-18 · checked 2026-10-17

Test & rating

B 88/100

What it does: 12 tools · 9 read, 3 write (incl. delete/pay) · Messaging, CRM & sales, E-commerce

Test call helpcrunch_list_customers: needs a key: HTTP 401 (979 ms)

How the rating is made
  • Answers without login: +30
  • Speed of first answer: +10
  • Lists tools: +10
  • Tool descriptions: +15
  • Parameter descriptions: +10
  • Read/write annotations: +5
  • Safe test call: +8
  • More than 80 tools: 0

Tested 2026-10-17. Fixed rules, no AI model. Grade A needs a successful real call.

Install

Remote URL
https://helpcrunch.usefulapi.io/mcp

Tools

12 tools listed at last check
  • helpcrunch_list_customers List / search customers (people who chatted in). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. customers.firstSeen, customers.lastSeen) with order, and paginate with limit/offset. HelpCrunch REST: POST /customers/search.
  • helpcrunch_get_customer Get a single customer by id. HelpCrunch REST: GET /customers/{id}.
  • helpcrunch_list_chats List / search chats (conversations). Optionally filter with a single field/operator/value clause (comparison AND), sort (e.g. chats.createdAt) with order, and paginate with limit/offset. HelpCrunch REST: POST /chats/search.
  • helpcrunch_get_chat Get a single chat (conversation) by id. HelpCrunch REST: GET /chats/{id}.
  • helpcrunch_get_chat_messages Get the messages of a chat (conversation), newest first (sorted by createdAt DESC). Paginate with limit (max 100) / offset. HelpCrunch REST: GET /chats/{id}/messages.
  • helpcrunch_list_agents List agents (support staff / operators) in the account, with role and email. Paginate with limit/offset. HelpCrunch REST: GET /agents.
  • helpcrunch_list_departments List departments (groups of agents that chats can be routed to), each with its agents. Paginate with limit/offset. HelpCrunch REST: GET /departments.
  • helpcrunch_list_applications List applications configured in the account — web chat widgets, iOS/Android apps, and social integrations (id, name, displayName, active, type). HelpCrunch REST: GET /applications.
  • helpcrunch_get_organization Get the organization's live-chat availability status — domain, whether the team is online (teamOnline), and whether chat is enabled (chatEnabled). HelpCrunch REST: GET /organization.
  • helpcrunch_create_message POSTS a message into a LIVE chat — a customer-visible reply (type "message") or an internal private note (type "private"). Set `agent` (agent id) for agent messages; omit it for customer messages. HelpCrunch REST: POST /messages.
  • helpcrunch_update_chat_status CHANGES the status of a LIVE chat (e.g. mark it opened, pending, on hold, or closed). HelpCrunch REST: PUT /chats/status.
  • helpcrunch_assign_chat ASSIGNS (or unassigns) a LIVE chat to an agent. Pass `assignee` (agent id) to assign; omit it (or pass null) to unassign. HelpCrunch REST: PUT /chats/assignee.

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